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Does
Tx Web
Management
provide dial-up Internet access?
No,
Tx Web Management
does not provide dial-up service. You will need existing
Internet access from a national provider or local ISP in order
to access your e-mail and web site hosting account.
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What is a POP e-mail
account?
A POP e-mail account is an actual e-mail mailbox,
which would require you to use your e-mail software with a user
name and password in order to login and access your mail. With a
POP e-mail account, you can both send and receive mail through
your own domain name, or through
Tx Web Management’s
server, depending on which hosting option you go with.
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What are forwarded
e-mail aliases?
Forwarded e-mail aliases can be thought of as "virtual e-mail
addresses." When someone sends a message to an e-mail alias, the
message is automatically forwarded to your existing POP e-mail
account, and would appear like any other message in your inbox.
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What exactly is secure
server access?
Secure server access is the ability for the server and the
user's browser to communicate by encrypting the data. Referred
to as Secure Sockets Layer (SSL), it is most commonly used for
on-line ordering on the Internet. It allows data to be encrypted
and securely transmitted to the server, reducing the risk of
someone intercepting and reading the data.
VeriSign
,
the leading provider of secure server certificates, has some
excellent articles and explanations of the benefits on their
site.
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Why would I want
to buy my own certificate if
Tx
Web Management’s
has one I can use?
There are some limitations to
Tx Web Management’s
certificate. By using our certificate the URL for your secure
pages would be: https://www.txwebmanagement.com/secure/yourname.
That means the customer would actually leave your server and go
to
Tx Web Management’s. Some
people don't like this and prefer to have their secure pages on
their own server: https://www.yourname.com. With your own
certificate, that is possible. However, cost may be a
prohibiting factor. That is why we offer use of
Tx Web Management’s own
certificate for a small monthly fee, enabling you to have low
cost secure server access.
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What encryption strength
does
Tx Web Management
offer? Both
Tx Web Management’s
certificate and yours, if you would purchase one, use 128-bit
encryption. Currently that is the maximum encryption strength
that is universally used. If someone visits your site whose
browser only supports 40-bit encryption, the server will simply
scale down the level to accommodate the user. But if the user
supports 128-bit encryption, then the server will use 128-bit as
well, further protecting the transmitted data.
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There’s no quick and easy answer
to this one either. You need to begin by having search-engine
friendly content that is rich with keywords that the search
engines will recognize. A few years ago, there was no fee to
submit your site to the major search engines, but that has
changed. If you are a business, many search engines today
require a fee to be considered for a listing. Many require a fee
for quickly reviewing your application. We’ve sorted through all
the do’s and don’ts, and can help you create a search engine
submittal plan that will fit your budget.
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Sure. In fact, we strongly
encourage you to keep your web site “fresh” by regularly
updating it. You provide us with the new content, and we’ll work
it into your site. We can bill you by the hour for this service,
or you can sign up for our maintenance plan.
Contact
us for more information.
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How do we attract a lot of traffic to my web
site?
The bad news is: it doesn’t happen automatically.
You need to have a promotion/marketing plan for your site, and
then work your plan. The good news is: you can
do
it! We have
a
simple plan of action
outlined here. You can do this by yourself, or we can help.
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Once my
site is up and running is any additional maintenance required?
Required? NO.
Preferred, YES. As long as you continue to pay for web hosting
services, nothing need be done until the domain registration has
to be renewed. What you will likely want to happen will be
minor modifications, add/delete pages, upgrade services, Search
Engine Optimization, etc. Also, you will probably want to know
the statistics of your site, such as how many people are
visiting, how much time they spend at your site and sources from
which they link. These statistics will be made available to you
and us. Additionally, as the web grows and new sites are added,
the dynamics of search engines change significantly. At first,
it is likely to get your site listed near the top of a
particular category or keyword search. In time, it may be
beneficial to change your site's keywords or relocate your site
within the search engine structure to get better results.
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I
already have a web site but need some help. How can you help
me?
First of all,
we are easy to reach and always responsive to emails and phone
messages. If you want to change something, we can quickly and
easily log on to your current host (with your permission) or
download your entire site. Minor changes are easy; an entire
makeover is slightly more involved.
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Are visitors having
problems accessing your web site?
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Does it take an
unusually long time to download your web site?
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Do you want to add or
change graphics, photos, video or audio?
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Are you paying
outrageous sums for minor changes?
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Is your current
designer not concerned with your needs?
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Has your site become
outdated due to lack of maintenance?
Tx Web
Management can help solve these problems and many more.
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With so many web site designers, and so many "do
it yourself" options, why should I hire you?
We've been observing and studying web sites, and have been
producing them for hire since 2003.Our Web sites routinely
receive high praise from visitors and, more importantly, achieve
results for their owners.
By focusing on what you need (as opposed to what you don't), we
deliver high quality, expensive looking sites for a fraction of
what you might expect to pay. Combined with our full-service
hosting packages, domain name deals, and search site
submissions, we offer some of the best rates you’re apt to find
for work of this quality.
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How
do I pay for my account?
We accept
MasterCard and Visa. We will accept check payments for yearly
pre-paid accounts. Please contact our billing department at
billing@txwebmanagement.com
to make payment arrangements.
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What
is a domain name?
Your domain name
is your virtual Internet address, or URL. yourdomainname.com is
our domain name. It is the name people use to find you on the
web.
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Do
you handle domain registration for me?
Yes, we will take
care of registering a new domain, or transferring an existing
domain to our servers, at no extra cost. And when your
registration comes due again next year, we'll notify you ahead
of time so you can renew.
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How
do you handle customer support?
We request all
support issues to be submitted in writing either via e-mail, or
our tech support request form. Support requests may be submitted
24 hours a day / 7 days a week. Phone support is available
Monday through Friday from 10:00 AM to 4:00 PM CST. E-mail
support is covered 24 hours a day.
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How
long does it take to get my questions answered?
Support issues
are answered within 24 hours. In the event that your request
will take longer, you will be notified within 24 hours.
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What are "Web Stats"?
For the most part they are a whole
bunch of numbers you don't even want to figure out. However, our
reporting software can make sense of all this and e-mail you
valuable information regarding how many people visit your site,
how they found you etc. It is our job to make sure you get your
stats regularly or whenever you need them. Heck, we'll even
translate them into English for you. No abacus or slide rule
required.
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Absolutely! The majority of the
sites we build are database driven. Just drop us a quick
email
with the details of your application and we'll get back to you
quickly. Odds are, it'll be no problem!
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What is a Database Driven Site Anyway?
A database driven web site is a site
with a little (or a lot of) programming that allows it to
retrieve and display information from a central location (the
database itself). There are endless applications for this:
ecommerce, shopping carts, sites with content management
systems, inventory management, etc. We have experience with both
hosting and building database driven sites, so we're confident
we have the ability to meet any challenge you can throw our way.
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What Is a shopping cart system?
A
shopping cart system provides an easy method for your customers
to browse, select and purchase multiple products (or services)
and to provide you with their payment and shipping information.
Our custom-designed e-commerce system makes their shopping
experience painless and your administration of your "store" as
simple as possible. Need to add an item, change a description or
price? No problem. A couple of mouse clicks, a little typing and
it's changed. Track inventory, calculate shipping and sales tax,
put items on sale, or allow backorders? It's all
point-and-click.
Since our shopping cart system is a custom
solution, we can modify and adapt it to whatever unique needs
you may have. Custom shipping costs, discount structures,
customer logins... nearly anything is possible.
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What web
development technologies are you proficient in?
HTML, CSS, XML,
VB.NET, JAVA, SQL, FLASH, JAVASCRIPT.
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What
development software do you use?
Our developers
are proficient in Visual Studio.NET, DreamWeaver, FrontPage,
Adobe PhotoShop, Macromedia Flash MX, and Fireworks.
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Are you
able to provide Flash animation?
Yes we have
experienced Flash programmers on staff and provide templates for
you for a professional appearance.
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Are your
web sites viewable with any browser?
We develop for
Microsoft Internet Explorer 5 and up and Netscape 6 and up, and
Firefox Mozilla. These are the 3 most widely used browsers.
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What size
web sites are you typically used to building?
It ranges from a
five-page site to large database driven enterprise applications.
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I have an
existing site that I don't like can you fix it and how much does
that cost?
We can give you a free evaluation and a custom
quote for site redesign.
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Are you
able to integrate streaming audio and video into your web sites?
Yes.
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What is
my role in the development process?
With over a 5
years of graphic design, programming, web usability and
marketing experience, the actual architecture (visuals, copy,
navigation, etc) of the site will be our responsibility. Your
role will be the most crucial part of this process in that you
will be responsible for communicating to us the details of your
business, industry, markets and your goals for the application
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